If you need to make changes to your order, please contact us as soon as possible after placing it. We process orders quickly, so modifications (such as changing items, quantities, or shipping details) can only be made before your order has been shipped.

If you need to update your shipping address, please contact us as soon as possible after placing your order. We process orders quickly, so address changes are only possible before your order has been shipped.

How to Request an Address Change

• Email our support team with your order number
• Provide the correct shipping address clearly
• Contact us immediately to avoid delays

Important Notes

• Once your order has been shipped, we may not be able to change the address
• In such cases, you may need to contact the shipping carrier directly or wait for delivery and arrange a return or redelivery
• Incorrect addresses may result in delays or additional fees

To avoid issues, please double-check your shipping details before completing your order. Our support team is always here to help!

Same-day delivery may be available depending on your location and product availability.

When Same-Day Delivery Is Available

• If you place your order early in the day (before the cutoff time)
• If the item is in stock near your location
• If your delivery address is within a supported area (usually cities)

Same-day delivery means your order is processed and delivered within a few hours on the same day.

Important Notes

• Same-day delivery is not guaranteed for all orders
• It may come with an additional fee due to faster processing and courier services
• It is more commonly available in urban areas than remote locations

If Same-Day Delivery Is Not Available

You can still choose:

• Next-day delivery
• Express shipping (1–3 days)

For the best option, check available shipping methods at checkout or contact our support team for assistance.

If you are not satisfied with your purchase, we’re here to help. Follow the steps below to request a refund quickly and easily.

Step 1: Contact Us

Email our support team with your order number and reason for the refund request. This helps us process your request faster.

Step 2: Wait for Approval

Our team will review your request and provide instructions on how to proceed. In some cases, you may be asked to return the item.

Step 3: Return the Item (If Required)

If a return is needed:

• Ensure the item is unused and in its original packaging
• Ship it back using the instructions provided

Step 4: Receive Your Refund

Once your return is received and inspected, your refund will be processed. Funds are typically issued to your original payment method within a few business days.

Important Notes

• Refund requests must be made within the allowed return period
• Shipping fees may be non-refundable unless the item is defective or incorrect
• Refund times may vary depending on your payment provider

We take your privacy seriously and are committed to protecting your personal information.

How Your Data Is Used

Your personal data is collected only to:

• Process and deliver your orders
• Communicate with you بشأن orders, updates, or support requests
• Improve our website and customer experience
• Prevent fraud and ensure secure transactions

How Your Data Is Protected

We use secure systems and industry-standard measures to protect your information from unauthorized access, loss, or misuse.

Do We Share Your Data?

We do not sell your personal information. Your data may only be shared with trusted third parties (such as payment processors and shipping partners) when necessary to complete your order or provide services.

Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Ask for your data to be deleted
• Opt out of marketing emails at any time

Transparency You Can Trust

We only collect the information we need and use it responsibly to provide you with a safe and reliable shopping experience.

If you’ve forgotten your password, don’t worry—it’s quick and easy to reset it.

Step 1: Go to the Login Page

Click on the “Login” or “My Account” section of the website.

Step 2: Click “Forgot Password?”

Select the “Forgot Password?” link below the login form.

Step 3: Enter Your Email

Enter the email address you used when creating your account and submit the request.

Step 4: Check Your Email

You’ll receive a password reset link. Click the link and follow the instructions to create a new password.

Step 5: Log In Again

Once your password is reset, return to the login page and sign in with your new password.

Need Help?

If you don’t receive the reset email or still have trouble logging in, please contact our support team for assistance.